When a home care client is unable to be contacted for an extended period - what is the government guidance on this issue and what steps should home care providers take?

In this episode, we discuss the issue of a home care provider being unable to make contact with a home care recipient or their representative for an extended period of time. 

New guidance on this issue was included in the Commonwealth Department of Health and Aged Care's Home Care Packages Operational Manual for providers published this year - perhaps suggesting that this is not an uncommon problem providers are encountering.  

But does this guidance align with the legislation and what steps should providers take?

Disclaimer: This podcast and related resources are for general information only and are not to be relied on as legal or other advice.  Please consult with your legal advisor for advice about your particular circumstances.